My Control24 freaked out too. i bought one of the 1st ones here in ny, worked great for a year and a half, then power supply crapped out. DIGI was extremely cool about this! since i had an early unit with the paint problems too, digi overnighted me a new console! incredibly cool and pro- no hassles! great support for this particular product. What really did it was i called the Digi ProAccess line (yes it's pricey, but the most it will cost is $30 and i was talking to a tech in less than a minute) and explained my situation. he was very helpful. i had a new unit the next morning- wow! good luck, pramrod sexena